Delivery Information

DELIVERY POLICY AND OPTIONS

1. Introduction

1.1. This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.

2. Free delivery

2.1. We offer free standard delivery to mainland UK addresses on all orders over GBP £50 (including VAT).

2.2. All other orders will be subject to delivery charges as detailed in Section 5.

3. Geographical limitations

3.1. We will usually be able to deliver to the following areas, countries and territories: England, Scotland, Wales and Northern Ireland.

3.2. We may from time to time agree to delivery products to other countries and territories. Please call us or contact us at sales@giftsearch.co.uk for rates.

4. Delivery methods and periods

4.1. The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

a) UK Standard 3-5 day delivery by Royal Mail: If your delivery address is on the United Kingdom mainland your order will normally be delivered within 3 to 5 working days. Orders placed before 12pm will be despatched the same day, and orders placed on Saturday, Sunday or Bank Holidays will be dispatched on the next working day.

b) UK First Class 1-2 day delivery by Royal Mail: if your delivery address is on the United Kingdom mainland your order will normally be delivered within 1 to 2 working days. Orders placed before 12pm will be despatched the same day, and orders placed on Saturday, Sunday or Bank Holidays will be dispatched on the next working day.

c) Special (next day) delivery by Royal Mail: Available on orders placed Mon - Thurs before 12pm. This excludes Saturday or Sunday deliveries.

Subject to geographic limitations / variations for special delivery, Next Day deliveries placed before 12pm (Mon - Thurs) are normally delivered before 1pm the next working day (Monday to Friday). All “Next Day” orders placed after 12pm will be dispatched the following working day, and will be delivered before 1pm on the day following despatch. All Next Day deliveries placed on Saturday, Sunday or Bank Holidays will be despatched on the next working day and will be delivered before 1pm the following day after despatch.

d) UK Saturday Delivery: If you require your parcel to be delivered on a Saturday please call us or email us at Sales@Giftsearch.co.uk and we will do our best to meet your requirements. Additional charges will apply to Saturday deliveries.

e) International Delivery: For all European and International orders we use the best service available to us at the time. These services are the fastest available but are not guaranteed for any specific date. We would expect delivery to take approximately 5 working days (excluding weekends) for European orders and approximately 10 working days for "Rest of World" orders. Please contact us for information on availability of these services and rates.

f) Collect from our store: Orders can also be collected from our store - please see details below.

4.2. The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

4.3. We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

5. Collect from store

5.1. You simply follow the usual steps when purchasing your chosen items, when you are finished at the check-out stage. Select ‘collect in-store’ from the shipping drop down box. There will be no charge placed on your order and you will be sent a confirmation email. On collection the name provided in the order process will have to be the person who collects the item in store accompanied with a signature, copy of confirmation email and I.D will also be required to collect all items.

Same Day Collection In Store: Orders MUST be placed before 12pm and will normally be available within 3 hours from Giftsearch Limited, 15 Tunsgate, Guildford, Surrey. GU1 3QT United Kingdom.

6. Delivery charges

6.1. Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.

6.2. Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.

6.3. Our delivery charges are as follows:

a) UK Standard delivery - £3.99 (3 - 5 working days); Free delivery on all orders over £50.

b) UK First Class - £5.99 (1 - 2 working days)

c) UK Special delivery - £9.99 (for orders placed before 12pm Monday to Thursday delivery next day by 1pm

d) Saturday delivery - £16.99

 

7. Receipt and signature

7.1. All deliveries must be received in person at the delivery address, and a signature must be provided.

8. Delivery problems

8.1. If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.

8.2. If our delivery service provider is unable to deliver your products, and such failure is your fault[, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

8.3. An indicative list of the situations where a failure to deliver will be your fault is set out below: a) you provided the wrong address for delivery; there is a mistake in the address for delivery that was provided; b) the address for delivery is not reasonably accessible; c) the address for delivery cannot safely be accessed;